We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!

Return Policy

Luxius will accept, for return or exchange, items that are purchased off our website within 14 days of the purchase under the following conditions:

• There is no visible signs of damage
• All original packaging is intact
• Any sign of damage will compromise the Luxius guarantee 

Item(s) cannot be returned or exchanged after 14 days of purchase.

Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns of exchanges please contact businessluxius@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Exchanges (if applicable)

For all returns of exchanges please contact businessluxius@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

Return Shipping (if applicable)

Free Return Shipping For Customers

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (if applicable)

There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at businessluxius@gmail.com and allow us the opportunity to investigate the matter further. 

Gifts

Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you. 

Damaged Items

If you receive a damaged or defective item, please submit a request to our email team businessluxius@gmail.com

If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests. 

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at businessluxius@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.