Return and Refund Policy

Luxius Return and Refund Policy

At Luxius, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional service. If for any reason you’re not happy with your purchase, we’ve made the return and refund process simple and straightforward.

Returns

  • You have 14 days from the date of delivery to initiate a return.
  • To qualify for a return:
    • The product must be in its original condition, unused, and in its original packaging.
    • Please provide proof of purchase (e.g., order confirmation or receipt).

We aim to ensure your shopping experience with us is risk-free and hassle-free!

Refunds

  • Once we receive and inspect the returned item, we will notify you of your refund status.
  • Approved refunds will be processed within 5-7 business days, and the amount will be credited back to your original payment method.
  • No hidden fees or deductions—you’ll receive a full refund for eligible returns.

Exchanges

If you prefer to exchange your item for another, please contact us directly. We will be happy to assist, ensuring the process is smooth and convenient for you.

Why Shop with Confidence at Luxius?

  • Customer-Centric Approach: Your trust is the foundation of our business. We value transparency and fairness in every transaction.
  • Hassle-Free Process: We’ve designed our policies to make your shopping experience stress-free.
  • Dedicated Support: Our team is always ready to assist and ensure your satisfaction.

Contact Us

For any questions, concerns, or assistance, don’t hesitate to get in touch with us:

We’re here to help and make your experience with Luxius one to remember!